1. Rain policy
In the case of rain during a private lesson:
1.1 Tennis Inc coaches have the right to cancel a lesson up to one hour before start time, based on their judgement of the NEA weather forecast. All lessons are deemed as ‘on’ unless cancelled by the tennis coach.
1.2 If it rains in the first 30 minutes of the lesson, according to the coaches’ watch, the lesson will be rescheduled and there will be no charge for the rained out lesson fee.
1.3 If it rains between 30-60 minutes of the lesson time, according to the coaches’ watch, the one-hour lesson fee will be charged in full.
In the case of rain during a group lesson/camp:
1.4 Tennis Inc coaches have the right to cancel a group lesson up to one hour before start time, based on their judgement of the NEA weather forecast. All groups are deemed as ‘on’ unless cancelled by the tennis coach.
1.5 If it rains in the first 30 minutes of group/camp, the session may be rescheduled with no charge.
1.6 If it rains between 30-60 minutes of group, a one-hour group/camp fee will be charged, with the same principal applied to the second/third hour, where applicable.
2. Safety & Loss of Belongings
2.1 The said parent/guardian of students, as designated on membership forms, are entirely responsible for the safety of their child or ward whilst at lessons, groups or camps at Tennis Inc Pte Ltd and as such, Tennis Inc Pte Ltd, holds no responsibility for their safety whilst in our tennis centre or with our employed coaches.
2.2 Tennis Inc Pte Ltd will not be held responsible or accountable for any loss of any belongings on Tennis Inc property.
3. Package and redemption expiry dates
3.1 All packages and free class redemption coupons will expire exactly 6 months after purchase, after which date, new packages will need to be purchased.
4. Tennis Inc Uniform
4.1 All Tennis Inc members are required to wear a black or white Tennis Inc top, purchased from our online Tennis Inc Store. One free t-shirt will be given per membership for the first year of membership. Bottoms of your choice are to be worn with the t-shirts. All other Tennis Inc apparel is optional.
4.2 Any player who is a member of Tennis Inc is to compete in the Tennis Inc match t-shirts, which are in line with all STA and national branding and logo sizing requirements.
5. Cancellation and No-Show policy
5.1 All cancellations within 24 hours of lesson. Group or camp time will STRICTLY be charged in full, including no-shows.
6. Group sign up policy
6.1 All group lessons will be signed up for one term (8 weeks), after which it is compulsory to attend all lessons. There will be no cancelation policy for groups, which will be charged in full for the remainder of the signed term, regardless of attendance.
7.1 All lessons, whether private, group or camp, must be paid in full before attendance is possible.
7.2 Tennis Inc is a cashless business and as such, all payment will be via PayPal on the Tennis Inc website. All members and patrons of Tennis Inc must therefore have a PayPal account.